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Operations Executive

Accepting Application

Posted 3 January, 2019

Permanent

Subang Jaya

About the Job

Be part of CollectCo’s logistics team. Handling the transportation and warehouse sortation of customer parcels, customer service, and simple administrative tasks. Requires a proactive and responsible person to take on the challenge.

Responsibilities

  • Maintain relationship with external and internal key stakeholders – 3PLs, collection point, key partners and customers.
  • Manage, mentor and coach direct reports in the creation of a successful and effective warehouse team providing clear direction as appropriate.
  • Plan and execute new logistics projects.
  • To provide effective resource planning and a ferocious attention to detail in ensuring work load organization and management to meet operational KPI’s.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • To be a recognized expert in warehouse and logistics operations with past success in a similar environment.
  • Prepare and review SOP for operations and ensure they are being adhered to.
  • Work closely with other function leads to plan and strategize operational requirements to meet customer needs.
  • Fine tune business processes and look for ways to improve operational efficiencies, improve SLA, or reduce costs.
  • Ensure all tasks are carried out efficiently.
  • Responsible to ensure SLAs are met and reported consistently.
  • Responsible for investigation of problematic parcels and coordinate with finance to handle missing parcel reimbursements as well as to communicate and coordinate issues with courier partners, merchant operations/CS.
  • Perform daily monitoring of parcel aging

Job Requirements

  • Bachelor’s degree or higher.
  • Speak English and Bahasa Melayu.
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About CollectCo

Collectco lets you collect and return your e-commerce parcels at a partner local store of your convenience.

Collectco is a network of collection centres that offer parcel delivery and collection services. We aim to revolutionise last mile e-fulfilment in ASEAN by making your e-commerce experience hassle free. Our mission is to uplift the e-commerce ecosystem in ASEAN by appointing a collection centre in every town ASEAN-wide.

Our three core services offered at the collection centre - send, collect and return, will ensure you have an excellent experience shopping online. Our strategic partnerships with logistics and payment companies will ensure your parcels are handled professionally at all times.

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