|15 August 2018||5:30pm - 6:30pm|
|MaGIC (Malaysian Global Innovation & Creativity Centre) View map|
|Admission Free Admission|
Entrepreneurs are confronted with many questions. Chief among them are no doubt:-
Compounding these questions is the fact that as we enter the era of the Future of Work, the very notion of tasks, roles, jobs is changing. More and more, non-traditional forms of work are supplanting traditional contracts for service. This means HR management in its traditional sense is also being challenged.
The simple conclusion is – entrepreneurs are expected to aim to achieve excellence in an unconventional world. This itself is a paradox. To stay ahead and provide satisfaction, as customers conventionally demand it, in a world that is increasingly becoming
This Talk will explore the concepts and linkage of employee engagement with the customer satisfaction and provide insights into creating an Engagement strategy for Startups.
This talk will be divided into 2 parts – Part I (the Customer) and Part II (the Employee).
|05.35pm||Engagement & The Customer|
Raja is Founder and Principal Consultant of MICHI Consulting, HR consulting firm.
Raja started his career with Panasonic, the leading Japanese electronics company, where he spent 18 years and experienced a variety of HR functions, including a 2 year working the stint at the parent company in Japan. He then moved to DHL, another leader in the field of logistics where he spent 10 years and was last heading the South East Asia Cluster Human Resource function, based in Singapore.
Raja is a firm believer that Employee Engagement can be achieved through HR designs that serve the needs of the Organisation and the people. This cuts across Cultures, Diversity and the Future of Work, an endeavor that can bring growth to the organisation and create better citizens for the world.